Terms and Conditions

1. Eligibility and acceptance

Burswood Casino Online is intended for adults who are legally permitted to access gambling services in their location. By using the website or participating in a gambling-related feature, you confirm that you meet the applicable minimum age and are permitted to take part under the laws and restrictions that apply to you.

You are responsible for checking whether access, registration, deposits, withdrawals, casino play, sports activity and promotional participation are lawful in your location.

Do not use Burswood Casino Online if gambling is prohibited for you, if you are subject to a self-exclusion that prevents participation, or if you do not accept these Terms and the specific rules attached to the activity you intend to use.

2. Account registration and security

Registration information should be accurate, complete and kept up to date. Account access should remain under the control of the registered account holder.

One person should not operate another person's account, and payment methods should belong to the registered account holder unless a payment route expressly allows another arrangement.

• Keep passwords, recovery information and authentication codes private.
• Do not allow another person to use the account as if it were their own.
• Review account information and update material details when they change.
• Complete legitimate age, identity, address or payment checks when required.
• Stop using the account if access appears compromised until the issue has been resolved.

3. Casino games, stakes and results

Each casino title has its own rules, stake range, paytable, features and settlement logic. Slots, Live Casino, Table Games and Instant Games should therefore be treated as separate formats rather than assumed to follow one universal rule set.

Review the information provided for the selected title before confirming play. A game's interface, paytable or rules determine how symbols, cards, wheels, multipliers, clusters, bonus features or other outcomes are calculated.

A connection interruption does not automatically cancel a completed wager. Where a round has already been accepted or resolved, the recorded game state and the product rules determine how the result is handled.

Where an obvious technical, display, calculation or settlement error occurs, records may be corrected according to the applicable game rules and account information.

4. Sports activity and market rules

Sports markets can include match results, totals, handicaps, player markets, period markets, outright markets and other selections. Each market is settled according to the rules attached to that event and selection.

Market availability, displayed odds, start times and settlement conditions can change before an event begins or where circumstances require a market to be suspended, corrected or cancelled.

A sports market should be reviewed before confirmation, particularly where the outcome depends on a specific period, player statistic, handicap, total or other defined condition.

5. Tournaments and leaderboard events

Burswood Casino Online tournaments are separate competitive events with their own eligibility conditions, qualifying games, scoring mechanics, leaderboard structure and reward format.

Ordinary casino activity does not automatically count towards every tournament. A player should review the event information to confirm which games and activity contribute towards the relevant leaderboard.

Tournament rewards can include prize pools, Free Spins or another published reward structure. The displayed event conditions determine how qualifying positions are calculated and how rewards are allocated.

Manipulated activity, duplicate participation, abuse of technical faults or conduct inconsistent with the published tournament rules can affect eligibility for a leaderboard position or reward.

6. Bonuses and promotional offers

Bonuses can include deposit matches, Free Spins, cashback and other promotional mechanics. Each promotion can have its own qualifying deposit, percentage, maximum bonus, eligible games, wagering requirements, validity period and other conditions.

The four-stage welcome package should be understood as a sequence of separate offers. A percentage and a maximum cap describe different parts of the promotion, while Free Spins can carry their own rules.

Cashback is also different from a deposit match because it can be calculated from qualifying activity rather than directly from the amount of a deposit.

A reward can be withheld, corrected or removed where the published promotional conditions were not satisfied, where duplicated or manipulated activity occurred, or where an obvious technical or calculation error affected the offer.

7. Loyalty programme and Comp Points

The Burswood Casino Online loyalty programme uses a progression structure based on Comp Points and multiple ranks. Eligible activity can contribute towards loyalty progress according to the rules of the programme.

Different game categories can contribute differently. Comp Point earning, rank requirements, rank rewards and point exchange should therefore be assessed according to the published loyalty mechanics rather than assumed to operate in the same way as a deposit bonus.

From the programme stage where Comp Point exchange becomes available, accumulated points can be exchanged for bonus money according to the exchange rate attached to the relevant level.

Loyalty rank rewards and Comp Point exchange can have different wagering requirements and validity periods. Those mechanisms should be treated separately.

8. Deposits, withdrawals and payment methods

Available payment methods, supported currencies, transaction limits and processing information are those shown for the relevant account and payment route at the time of use.

Payment methods should not be used to conceal the ownership, origin or destination of funds. Transactions can be reviewed where payment ownership, account security or fraud prevention requires additional checks.

A withdrawal route can depend on the original deposit method, payment availability and completion of any required verification.

A transaction can be delayed while reasonable payment, identity, source-of-funds or security checks are completed.

9. Verification and account checks

Verification can be required to confirm age, identity, address, payment ownership, account eligibility or the legitimacy of activity connected with an account.

Depending on the circumstances, a reasonable verification process can require documents or information relevant to the check being performed.

Providing false, altered or misleading information can result in restrictions while the matter is reviewed and can affect eligibility for transactions, promotions or account use.

10. Fair and acceptable use

Burswood Casino Online should be used fairly and only for lawful activity. Users must not deliberately interfere with games, tournament scoring, bonus mechanics, account security or payment processes.

Prohibited conduct can include exploiting faults, collusion, use of misleading account information, prohibited automation, duplicate-account abuse, manipulation of promotions or transactions intended to disguise the origin or ownership of funds.

Account access or selected features can be restricted while suspected misuse, unusual activity, security concerns or applicable legal requirements are reviewed.

11. Responsible gambling

Gambling should remain optional entertainment and should not be treated as a reliable source of income or a way to recover previous losses.

Bonuses, tournaments and loyalty rewards do not change that principle. Players should not increase spending solely to unlock a reward, improve a leaderboard position or reach another loyalty rank.

Responsible gambling tools and practical guidance are described in the Responsible Gambling page.

12. Availability, corrections and changes

Games, sports markets, tournaments, bonuses, loyalty features, payment methods and other website functions can change or become unavailable.

Material corrections can also be made where an obvious technical, pricing, calculation or display error has occurred.

These Terms and Conditions can be updated when website features, legal requirements, promotional structures or operating practices change. The month and year displayed at the top of this page identify the currently presented version.