Privacy Policy

1. Information that may be collected

Personal information can include registration details, contact information, date of birth, account preferences, identity information, verification documents, payment records, transaction history, technical information and details connected with the use of Burswood Casino Online.

Additional information can be generated automatically when the website is used. This can include browser type, device information, session identifiers, page interactions, technical logs and security-related records.

Information can also be created through participation in casino activity, tournaments, promotional offers and the loyalty programme. Examples can include game history, tournament participation, Comp Point progression, rank status and the use of promotional rewards.

2. Why information may be used

Personal information can be used where necessary to operate the website, maintain an account, provide requested services and protect the integrity of Burswood Casino Online.

• To create and maintain an account.
• To provide access to casino games, sports, tournaments, bonuses and loyalty features.
• To process qualifying deposits, withdrawals and transaction records.
• To confirm identity, age, payment ownership and promotional eligibility.
• To calculate tournament participation, loyalty progression and promotional rewards.
• To detect suspected fraud, misuse, collusion, duplicate accounts or unusual activity.
• To investigate technical issues, account disputes or payment problems.
• To meet legal, accounting, security and responsible gambling obligations.
• To provide service-related communications and permitted promotional information.

3. Payment and transaction information

Payment-related information can be processed when an eligible deposit or withdrawal is requested. This can include the selected payment method, transaction amount, transaction time, account status and records showing whether a payment has been completed, rejected or reversed.

Information can also be used to help confirm payment ownership, prevent unauthorised transactions and investigate unusual payment activity.

Burswood Casino Online should not require visitors to publish payment information on public pages. Payment-related details are intended to be handled only where necessary for the relevant account or transaction function.

4. Identity and account verification

Verification information can be requested where it is necessary to confirm identity, age, ownership of an account or payment method, or eligibility to use a particular feature.

Depending on the circumstances, verification can involve identification records, proof of address, payment ownership information or other documents reasonably required to complete the relevant check.

Verification records should be used only for legitimate account, security, legal and fraud-prevention purposes and retained only for as long as required by the applicable purpose.

5. Game, tournament, bonus and loyalty activity

Information can be generated when an account interacts with casino games, sports markets, tournaments, bonuses or the loyalty programme.

Tournament-related information can include qualifying activity, score calculation, leaderboard position and reward status. Bonus-related information can include qualifying deposits, promotional stage, wagering progress and Free Spins usage.

Loyalty information can include Comp Points, current rank, unlocked rewards, point exchange activity and other information needed to operate the published programme.

This information helps apply the relevant rules consistently and can also be used to investigate disputes or suspected misuse.

6. When information may be shared

Relevant information can be made available to service providers that support necessary functions such as hosting, payment processing, verification, security, fraud prevention, technical maintenance, account support or game delivery.

Only information reasonably required for the relevant function should be shared. Service providers should handle the information according to the applicable contractual, security and legal requirements.

Information can also be disclosed when required by law, to protect legitimate rights, to investigate suspected unlawful activity or where disclosure is reasonably necessary in connection with a legitimate corporate transaction.

Personal account information is not made public merely because Burswood Casino Online is used. However, limited information such as an approved display name or leaderboard position can be visible where a tournament or competition is designed to show public rankings.

7. Retention of personal information

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected or where a longer period is required for legal, accounting, fraud-prevention, dispute-handling or security reasons.

Different categories of information can therefore have different retention periods. Account records may need to be retained for a different period from temporary technical logs or short-lived browser information.

Where information is no longer required, it should be deleted, anonymised or otherwise handled according to the applicable retention process.

8. Privacy choices and individual rights

Depending on applicable law, individuals may have rights relating to personal information. These can include access, correction, deletion, restriction, objection or portability.

Where processing depends on consent, consent may also be withdrawn where applicable. Withdrawal does not necessarily affect processing that took place lawfully before the preference was changed.

Some requests can be limited where information must be retained to comply with legal duties, protect against fraud, resolve disputes, verify identity or establish and defend legal claims.

Promotional communication preferences can be changed through available account or message controls where those functions are provided. Essential security or service notices can still be required even when optional marketing is disabled.

9. Protecting personal information

Burswood Casino Online uses organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or misuse.

No online environment can remove every risk. Visitors should use a unique password, protect the email account linked to their casino account and avoid sharing passwords, authentication details, payment confirmation codes or recovery information.

Shared or public devices should be used carefully, and account sessions should be closed when the device is no longer under the user's control.

10. Changes to this Privacy Policy

This Privacy Policy can be updated when website functions, information practices, legal requirements or account features change.

The month and year displayed at the top of this page identify the version currently presented on Burswood Casino Online. Visitors can review this page periodically to understand the current approach to personal information.